.jpg)
Initial Call and Rapid Response
Voltari received an urgent call from Bolton Wanderers' training academy. The club reported a malfunction with their Easee 22kw charger, which was critical as it was the personal charger of the first team coach, Ian Evatt.
Understanding the importance and urgency of the situation, Voltari prioritised this call. The malfunctioning charger not only hindered the coach's ability to charge his electric vehicle but also disrupted the smooth operation of the club's training schedule.
Recognising the potential impact, Voltari's team immediately mobilised to provide a swift solution. This rapid response exemplified Voltari's commitment to customer satisfaction and our capability to handle urgent issues efficiently.
By promptly attending to the issue, Voltari ensured minimal disruption and demonstrated our reliability as a service provider.
Immediate On-Site Inspection
By 8 a.m. the next day, Voltari's team arrived at Bolton Wanderers' training academy to conduct an immediate on-site inspection.
The urgency of the situation was clear, and the team wasted no time in diagnosing the issue.
They began by thoroughly examining the Easee 22kw charger to identify the root cause of the malfunction. Voltari's technicians leveraged their expertise and advanced diagnostic tools to quickly pinpoint the problem.
Despite their best efforts, it was determined that the charger could not be repaired on-site and required a full replacement.
This prompt and accurate assessment was crucial in minimising downtime.
The rapid on-site inspection underscored Voltari's efficiency and their ability to provide effective solutions under pressure. This phase was a testament to their technical proficiency and commitment to resolving issues swiftly for their clients.
Sourcing the Right Equipment
Once the need for a replacement was established, Voltari's team swiftly moved to source the right equipment.
The priority was to find an identical Easee 22kw charger to ensure compatibility and restore functionality as quickly as possible.
Voltari's established relationships with local suppliers played a pivotal role in this process. The team made numerous calls to locate a supplier with the required charger in stock. Within 24 hours, we had successfully secured the replacement unit. This efficient sourcing process highlighted Voltari's robust network and our ability to expedite procurement in urgent situations.
The ability to quickly find and obtain the correct equipment minimised downtime and the client's needs were met without delay. This step was crucial in maintaining the high standards of service that Voltari promises to all its clients.
Swift Installation and Testing
With the new Easee 22kw charger in hand, Voltari's team returned to Bolton Wanderers' training academy. The installation process was carried out precisely and quickly, ensuring minimal disruption to the club's activities.
The team meticulously installed the new charger, adhering to all safety protocols and manufacturer guidelines.
Once installed, the charger was thoroughly tested to confirm it was fully operational. This included checking the charging functionality, ensuring proper connectivity, and verifying all safety features were active.
The swift installation and rigorous testing process ensured that Ian Evatt could resume charging his electric vehicle without further delay. Voltari's attention to detail and commitment to quality were evident throughout this phase, reinforcing our reputation as a reliable and efficient service provider. This prompt resolution highlighted Voltari's dedication to customer satisfaction and our expertise in handling EV charging solutions.
.png)
